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Process Office

The Process Office proactively works on the continuous improvement of processes to ensure the excellence of institutional services.

The department conducts: diagnosis of institutional processes; identification of continuous improvements; redesign and stratification of processes to quantify implemented improvements; implementation of processes and training of work teams; financial impact analysis of implemented improvements; project initiation and management; monitoring and control of processes; continuous review of institutional norms and resolutions according to process updates.

Information Technology Department

This department is responsible for managing information and communication technology resources, contributing to the improvement of academic activities' performance, acting as a strategic tool in the search for innovative solutions and user satisfaction.

The department consists of the following areas:

Systems Development

Develops technological solutions for the automation of processes and corporate tasks in a constant and innovative manner, seeking efficiency and quality in the services provided to the academic community.

• Corporate
• Web

Help Desk

To provide quality service to users of information technology resources, guiding them on the correct and efficient use of systems and equipment, and performing necessary maintenance for the development of academic activities.

• Support
• Laboratories
• Classrooms

Infrastructure and Communication

This area is responsible for keeping the information and communication technology infrastructure operational, enabling the computerized processes necessary for the development of academic activities.

Other services related to Cito

Computer labs

Internet access